Supporting customers, associates, and the community is what we do

Operational changes & safety measures

Keeping Our Stores Safe One of our top priorities has always been keeping the stores tidy and secure. Our employees are now even more dedicated to maintaining a clean environment in the store while it is open. Additionally, we go above and beyond by routinely sanitizing and disinfecting the shelves, checkout areas, service desks, storage lockers, and restrooms. Our stores now all have plexiglass shields at the service and check-out counters, and we still give our employees non-medical face shields and gloves.

Our priority during this pandemic has been the health and safety of our employees and clients, and we have continued to abide by the Centers for Disease Control and Prevention’s recommendations (CDC). Following recent CDC announcements, fully immunized customers and employees are not required to wear masks or facial coverings in The Builders Box stores unless required by local or state laws. For those who aren’t fully immunized, masks are still advised, and we’ll keep up with safety precautions like improved cleaning and social seclusion.

Online delivery changes

Free Curbside Pickup – Order Online for Convenient Store Pickup at Most Stores Daily Until 6 P.M.

Free Store Pickup – Millions of items are eligible for free store pickup, and many can be ready within a few hours. Due to the high volume of orders being processed, pickup times may be delayed in some cases. Please wait to receive an email or text notification before going to the store to pick up your order.

Delivery Services to Your Home – Delivery of online orders remains available, although there may be delays due to high demand and inventory availability. We are currently offering limited scheduled delivery services for online orders, however, same-day and next-day delivery services have been suspended until further notice.

Supporting communities

Personal Protective Equipment Donations – We’ve donated millions of dollars in personal protective equipment (PPE) to hospitals, healthcare providers, and first responders. Due to these donations, PPE items may be unavailable in stores and online. 

Product Prioritization & Availability – While prioritizing shipments of essential supplies to healthcare providers, our supply chain team is focused on restocking inventory safely and quickly. 

Supporting our associates 

If you have any questions regarding our products and services or your order, please feel free to contact us. We would be more than delighted to assist you.

Via Email: shop@thebuildersboxco.com
Via Phone: 1-242-432-9722